Refund policy
At CushionCove, customer satisfaction is important to us. We understand that occasionally a purchase may not be the right fit for you or your pet. For this reason, we offer a 30-day free return and refund policy for eligible purchases.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To initiate a return, contact support@cushioncove.online and provide your order number, the product you wish to return, and the reason for your request.
Return requests submitted after the 30-day period may not be eligible for a refund unless otherwise required by applicable consumer law.
2. Free Returns
Eligible returns made under this policy are provided at no additional return-shipping cost to the customer.
Customers must contact our support team before sending a product back. We will provide the applicable return instructions and, where appropriate, return shipping information.
Products returned without prior authorization may experience processing delays.
3. Return Eligibility
Unless a different remedy is required under applicable law, returned products should generally be in substantially the same condition in which they were received and include any components or accessories supplied with the original order.
We reserve the right to evaluate returned merchandise before approving a refund where reasonably necessary.
Normal inspection of a product to determine its nature, characteristics, fit, or suitability will not by itself prevent a return where applicable consumer law provides otherwise.
4. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.
Include your order number and, when helpful, photographs showing the issue. Photographs may help us understand the problem and provide a faster resolution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
5. Refund Processing
Once an eligible return has been received and processed, the refund will generally be issued to the original payment method.
The time required for a refund to appear in your account can vary depending on your bank, card issuer, payment provider, or other financial institution.
Shipping charges will not be deducted from eligible orders because CushionCove provides free worldwide shipping.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@cushioncove.online.
We will attempt to accommodate cancellation requests when possible. However, once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. In that case, you may request a return after receiving your order in accordance with this policy.
7. Exchanges
If you would prefer another size, style, or product, please contact customer support. Depending on product availability and fulfillment status, we may recommend returning the original item and placing a new order.
8. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or modify rights that cannot legally be excluded or restricted under applicable consumer-protection laws.
9. Contact
For return or refund assistance:
CushionCove
Email: support@cushioncove.online
Phone: +1 (602) 320-4914
Address: 3888 E Claxton Ave, Gilbert, AZ, United States