Refund policy

Return & Refund Policy

Last updated: July 24, 2026

At Cushion Cove, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a free return and refund within 30 days, subject to the conditions outlined below.

By placing an order through cushioncove.online, you agree to this Return & Refund Policy.

1. Thirty-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, your request must be submitted before the end of the 30-day return period. Requests submitted after this period may not be accepted unless required by applicable consumer law.

2. Free Returns

Cushion Cove provides free returns for eligible products within the 30-day return period.

Customers must contact our support team before returning an item. We will provide the appropriate return instructions and, where applicable, a prepaid return label or another approved return method.

Please do not send products to our business address without receiving return authorization. Unauthorized returns may be refused or delayed.

3. Return Eligibility

To be eligible for a return, the product should:

• Be returned within 30 days of delivery
• Be in its original condition
• Be unused, unwashed, and free from damage caused after delivery
• Include original packaging, labels, accessories, and documentation
• Be accompanied by proof of purchase or a valid order number

You may carefully inspect the product after delivery. However, products that show signs of extended use, washing, staining, odors, pet damage, misuse, or unauthorized alteration may not qualify for a full refund.

4. Non-Returnable Products

The following products may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products
• Gift cards or store credit
• Products marked as final sale
• Products damaged through misuse or improper care
• Products returned after the 30-day return period
• Products that create health or hygiene concerns after extensive use

These restrictions do not limit any rights you may have under applicable consumer protection laws.

5. How to Request a Return

To request a return, email us at support@cushioncove.online and include:

• Your full name
• Your order number
• The name of the product
• The reason for the return
• Photographs of the product when it is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

Return approval does not guarantee a refund if the returned product does not meet the eligibility conditions described in this policy.

6. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

Contact us promptly if your product:

• Arrives damaged
• Has a manufacturing defect
• Is materially different from the product ordered
• Is missing a component
• Is the wrong size, color, style, or model

Please include clear photographs of the item, packaging, shipping label, and any visible damage. This information allows us to investigate the issue and offer an appropriate resolution.

Depending on the circumstances, we may provide:

• A replacement
• A full or partial refund
• Store credit
• Another reasonable solution agreed upon with the customer

Customers will not be charged return shipping for verified damaged, defective, or incorrect products.

7. Refund Processing

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are not applicable because Cushion Cove provides free worldwide shipping.

Refunds may take several business days to appear in your account after being issued. The exact processing time depends on your bank, card provider, payment processor, or financial institution.

Cushion Cove does not control processing delays caused by third-party financial institutions.

8. Partial Refunds

A partial refund may be issued when:

• A product is returned with missing packaging or accessories
• The product has been used beyond reasonable inspection
• The product has been damaged after delivery
• Only part of a multi-item order is returned
• A complete refund is not appropriate based on the condition of the returned product

Any deduction will be explained before the refund is completed.

9. Exchanges

We do not guarantee direct exchanges because product availability may change.

The fastest way to receive a different product is generally to return the original item and place a new order after the return has been approved.

When an incorrect or defective item has been delivered, we may arrange a replacement without requiring a new purchase.

10. Order Cancellations

You may request an order cancellation by contacting us as soon as possible.

We will attempt to cancel the order before it enters processing or shipment. However, cancellation cannot be guaranteed once an order has been prepared, transferred to a fulfillment provider, or shipped.

If the order cannot be canceled, you may request a return after receiving it.

11. Refused and Undeliverable Packages

Orders returned because of an incomplete address, incorrect shipping information, repeated failed delivery attempts, refusal of delivery, or failure to collect the package may require additional review.

We may deduct expenses directly incurred because of incorrect information supplied by the customer, where permitted by law.

12. Return Abuse

Cushion Cove reserves the right to refuse returns or limit account activity when there is reasonable evidence of fraud, repeated misuse, excessive returns, product switching, false damage claims, or other abuse of this policy.

This provision will be applied fairly and will not affect mandatory consumer rights.

13. Contact Information

For questions or return requests, contact:

Cushion Cove
3888 E Claxton Ave
Gilbert, AZ 85297
United States

Email: support@cushioncove.online
Phone: +1 (602) 320-4914