Refund policy
Return & Refund Policy
At CushionCove, customer satisfaction is important to us. We want you to feel confident when shopping for your pet, which is why we offer free returns within 30 days for eligible purchases.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be in the same condition in which it was received, with its original packaging and any accessories, components, or documentation included where applicable.
For hygiene-sensitive pet products, we may ask customers to provide information or photographs regarding the item's condition before a return is authorized.
Free Returns
Eligible returns made within our 30-day return period are free of charge.
Before returning any item, please contact us at:
Please do not send a return to our business address without first receiving return instructions from our customer support team. The appropriate return destination may differ depending on the product and fulfillment location.
How to Request a Return
To request a return, please email us and provide:
- Your full name
- Order number
- Email address associated with the order
- Product you wish to return
- Reason for the return
- Photographs of the item when relevant
Once your request has been reviewed, we will provide the appropriate return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@cushioncove.online.
Please include your order number and clear photographs showing the issue. We will review the information and work with you toward an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.
Non-Returnable Items
Certain items may not be eligible for return where required for health, hygiene, safety, or legal reasons. Products that have been substantially used, damaged after delivery, altered, or returned with missing components may also be ineligible unless the issue resulted from a defect or error attributable to us.
Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.
Exchanges
If you would like a different size, style, or product, please contact our customer support team. Depending on availability and the circumstances of your order, we will provide the most appropriate available solution.
Refunds
Once an eligible return has been received and inspected, or once we otherwise approve a refund, we will notify you.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@cushioncove.online.
We cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment. If an order has already shipped, you may request an eligible return after receiving it.
Contact Us About a Return
CushionCove
Email: support@cushioncove.online
Phone: 480-220-6718
Address: 16107 E Glenpoint Drive, Fountain Hills, AZ 8526, United States