Shipping policy

Shipping Policy

Last updated: July 24, 2026

Cushion Cove is pleased to provide free worldwide shipping on eligible orders placed through cushioncove.online.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

Standard shipping is provided free of charge to supported destinations worldwide.

There is no minimum order value required to receive free standard shipping unless a different condition is clearly displayed during a special promotion.

Free shipping does not necessarily include customs duties, import taxes, brokerage charges, remote-area fees, or other government-imposed charges.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 days.

The estimate begins after the order has been successfully confirmed and accepted. Delivery times may vary depending on destination, carrier capacity, customs processing, public holidays, or circumstances outside our reasonable control.

Delivery estimates are provided in good faith but are not guaranteed arrival dates.

3. Order Processing

Orders are reviewed before shipment to confirm payment, product availability, and delivery information.

Processing may take longer when:

  • Payment requires additional verification
  • The delivery address is incomplete
  • The order contains multiple products
  • An item becomes temporarily unavailable
  • An order is placed during a holiday or high-demand period
  • Additional customer information is required

We may contact you using the email address or telephone number supplied during checkout.

4. Order Tracking

When tracking is available, customers will receive a shipping confirmation containing tracking information.

Tracking updates may take time to appear after a shipping label is created. Some international carriers provide limited tracking events while a package is transferred between delivery networks.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

5. Multiple Packages

Products from the same order may be shipped separately because of inventory location, product size, carrier requirements, or fulfillment availability.

When an order is divided into multiple shipments:

  • Packages may arrive on different dates
  • Separate tracking numbers may be provided
  • The customer will not be charged additional standard shipping fees

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Telephone number

Contact us immediately if you notice an address error.

We will attempt to update the address before shipment, but changes cannot be guaranteed after the order enters processing.

7. Customs, Duties, and Import Taxes

International orders may be reviewed by customs authorities.

Depending on the destination, the customer may be responsible for customs duties, import taxes, brokerage charges, or local handling fees.

These charges are determined by local authorities and are not standard shipping charges collected by Cushion Cove.

Customers should consult their local customs authority when they need information about possible import costs.

8. Delivery Delays

Delivery may be delayed because of:

  • Customs inspections
  • Severe weather
  • Carrier congestion
  • Transportation disruptions
  • Public holidays
  • Incorrect addresses
  • Failed delivery attempts
  • Remote delivery locations
  • Security restrictions
  • Events beyond our reasonable control

If your order has not arrived after the expected delivery period, contact us at support@cushioncove.online with your order number.

We will review available tracking information and assist with the carrier investigation when appropriate.

9. Lost Packages

A package may be considered lost only after reasonable carrier investigation and after the applicable delivery period has passed.

If tracking shows no delivery and the carrier confirms that the package is lost, we may offer a replacement or refund.

Customers must cooperate with reasonable investigation requests, including confirming the delivery address and checking with household members, neighbors, building management, or the local delivery office.

10. Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask household members or neighbors
  • Contact building reception or property management
  • Review any carrier delivery photograph or notice
  • Allow a short period for an early delivery scan
  • Contact the local carrier

If the package remains missing, contact us so we can review the situation.

A carrier’s confirmed delivery record may be considered evidence of delivery, but we will evaluate each report fairly.

11. Failed Delivery Attempts

Carriers may attempt delivery more than once or leave instructions for collection.

Customers are responsible for following carrier instructions within the stated collection period. Packages not collected may be returned to the sender.

Additional costs caused by customer failure to collect a package may be deducted from a refund where permitted by law.

12. Refused and Undeliverable Orders

Packages may be returned as undeliverable when:

  • The address is incomplete or incorrect
  • The recipient is unavailable
  • Delivery is refused
  • Customs charges are unpaid
  • The package is not collected
  • The carrier cannot access the delivery location

Contact us if your order is returned. We will review the available options, which may include reshipment or a refund.

13. Damaged Packages

If your package arrives visibly damaged, photograph the outer packaging, shipping label, and product before disposing of any materials.

Contact us at support@cushioncove.online and include:

  • Your order number
  • A description of the damage
  • Photographs of the packaging
  • Photographs of the affected product

We will assess the issue under our Return & Refund Policy.

14. Shipping Restrictions

We reserve the right to restrict delivery to regions where shipping is unavailable, prohibited, unsafe, or commercially impractical.

If we cannot deliver an accepted order, we will notify the customer and refund the affected payment.

15. Contact Information

For shipping assistance, contact:

Cushion Cove
3888 E Claxton Ave
Gilbert, AZ 85297
United States

Email: support@cushioncove.online
Phone: +1 (602) 320-4914