Shipping policy

Shipping Policy

At CushionCove, we aim to make ordering cozy essentials for your pet simple and convenient, wherever you live.

Free Worldwide Shipping

We are pleased to offer FREE shipping worldwide on all eligible orders.

There is no standard shipping fee for eligible orders regardless of the customer's destination.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe is an estimate and may vary depending on destination, carrier operations, customs processing, local delivery conditions, weather, public holidays, or circumstances outside our reasonable control.

Order Processing

Orders may require processing and fulfillment before being transferred to the shipping carrier. Customers will receive available order and shipping information using the contact details provided during checkout.

Orders placed during weekends, holidays, promotional periods, or unusually high-volume periods may require additional processing time.

Order Tracking

When tracking information is available, it may be provided by email or through the applicable order status page.

Please allow time for a carrier's tracking system to update after shipment information is generated.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you discover an address error after placing your order, contact support@cushioncove.online as soon as possible.

We cannot guarantee address changes once an order has entered fulfillment or has been shipped.

International Orders

We offer shipping to supported destinations worldwide.

International shipments may be subject to customs inspections, import procedures, local regulations, taxes, duties, or fees depending on the destination country.

Where such charges are not collected during checkout, customers may be responsible for charges imposed by their local authorities or carriers, subject to applicable law.

Shipping Delays

While our normal estimated delivery timeframe is 7–10 days, occasional delays can occur because of circumstances outside our reasonable control.

These may include customs processing, severe weather, carrier disruptions, transportation issues, holidays, incorrect addresses, or unusually high shipping volumes.

If your order appears significantly delayed, please contact our customer support team so we can assist you.

Lost or Missing Packages

If tracking information indicates delivery but you cannot locate your package, please first check the delivery area, household members, neighbors where appropriate, and any information provided by the carrier.

If the package remains missing, contact us at support@cushioncove.online with your order number and relevant information.

We will review the matter and assist with the available next steps.

Damaged Packages

If your order arrives damaged, please retain the product and packaging and contact us as soon as reasonably possible.

Photographs of the package and product may be requested to help us evaluate the issue.

Questions About Shipping

For shipping assistance, contact:

Email: support@cushioncove.online
Phone: 480-220-6718

CushionCove
16107 E Glenpoint Drive
Fountain Hills, AZ 8526
United States