Shipping policy
CushionCove aims to make ordering comfortable pet essentials simple, wherever our customers live.
Free Worldwide Shipping
We provide free standard shipping worldwide on orders placed through cushioncove.online.
There is no minimum purchase amount required to qualify for our standard free shipping unless otherwise clearly stated during a specific promotion or at checkout.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
The estimated delivery period begins after the order has been processed and prepared for shipment unless otherwise stated.
Delivery times are estimates rather than guaranteed arrival dates.
Order Processing
Orders are reviewed and prepared for fulfillment after they are successfully placed and payment authorization has been completed.
Processing times may occasionally be affected by weekends, public holidays, unusually high order volumes, inventory circumstances, or other operational factors.
Tracking
When tracking information is available, customers may receive shipping or tracking details using the contact information supplied during checkout.
Tracking information can sometimes require additional time to update after a shipment has been handed to the carrier.
International Orders
We ship internationally. International shipments may be subject to customs inspections, import procedures, local regulations, or other requirements determined by the destination country.
Where taxes, duties, customs fees, or similar government charges apply and are not collected at checkout, responsibility for those charges will be determined by applicable law and the requirements of the destination jurisdiction.
Delivery Delays
Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur because of circumstances beyond our reasonable control.
These may include severe weather, customs processing, carrier disruptions, public holidays, transportation interruptions, unusually high shipping volumes, or other logistical events.
If your shipment appears significantly delayed, contact us at support@cushioncove.online with your order number.
Incorrect Shipping Information
Customers are responsible for reviewing shipping information carefully before submitting an order.
If you notice an incorrect address after placing your order, contact us immediately. We will attempt to update the information if the order has not yet been processed or dispatched, but changes cannot always be guaranteed after fulfillment begins.
Lost or Damaged Shipments
If you believe your shipment has been lost or if your package arrives damaged, contact our customer support team.
Please provide your order number and any relevant information so we can investigate the issue and determine an appropriate resolution.
Shipping Support
For questions about shipping or delivery:
CushionCove
Email: support@cushioncove.online
Phone: +1 (602) 320-4914
Address: 3888 E Claxton Ave, Gilbert, AZ, United States