Terms of service

These Terms of Service govern your access to and use of cushioncove.online, including purchases made through the website.

By accessing our website, creating an order, or using our services, you agree to these Terms of Service to the extent permitted by applicable law.

1. Online Store Terms

You may use our website only for lawful purposes. You agree not to use CushionCove, its products, services, or website in a manner that violates applicable laws or infringes the rights of another person or organization.

You are responsible for providing accurate and complete information when placing an order.

2. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, colors, materials, features, and other information accurately.

However, colors and visual appearance may vary depending on screen settings, lighting, photography, manufacturing variations, and other factors.

Customers should review individual product descriptions, dimensions, specifications, and care information before completing a purchase.

3. Prices

Product prices are displayed on our website and may change from time to time.

We reserve the right to correct pricing, typographical, or product-information errors. If an error materially affects an order that has already been placed, we will take reasonable steps to contact the customer where necessary.

4. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, subject to applicable law, to reject or cancel an order in circumstances including suspected fraud, unauthorized transactions, material pricing errors, inventory issues, or inability to fulfill an order.

If we cancel a paid order, any amount collected for the cancelled portion will be refunded.

5. Payment

Customers agree to provide current, complete, and accurate payment and billing information.

Payment processing may be performed by third-party payment providers. Their separate terms and privacy practices may apply to payment processing.

6. Shipping

CushionCove offers free worldwide shipping.

Our estimated delivery timeframe is 7–10 days. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, severe weather, public holidays, transportation disruptions, or inaccurate delivery information.

Additional details are provided in our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days in accordance with our Return & Refund Policy.

Customers should contact support@cushioncove.online before returning an order.

8. Intellectual Property

Unless otherwise stated, the website's original branding, layout, graphics, written content, and other proprietary materials are owned by or licensed to CushionCove and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, sell, commercially exploit, or create unauthorized derivative works from protected website materials without permission from the applicable rights holder.

9. Third-Party Services

Our website may rely on third-party providers for services such as payment processing, website hosting, analytics, fulfillment, or delivery.

CushionCove is not responsible for third-party services beyond the extent required by applicable law.

10. Prohibited Uses

You may not use the website to engage in unlawful activity, distribute malicious software, interfere with website security, attempt unauthorized access, collect information unlawfully, impersonate another person, commit fraud, or infringe intellectual-property rights.

11. Disclaimer

Product suitability may vary depending on the individual pet. Customers are responsible for selecting products appropriate for their pet's size, behavior, and intended use.

Pet beds and accessories should be inspected regularly for wear or damage and used according to any product-specific instructions.

Nothing on our website should be interpreted as veterinary or professional medical advice.

12. Limitation of Liability

To the maximum extent permitted by applicable law, CushionCove will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms excludes liability or statutory rights that cannot legally be excluded.

13. Changes to These Terms

We may revise these Terms of Service from time to time. The current version will be published on this page together with its effective or updated date.

14. Contact Information

Questions regarding these Terms may be directed to:

CushionCove
Email: support@cushioncove.online
Phone: +1 (602) 320-4914
Address: 3888 E Claxton Ave, Gilbert, AZ, United States